The intent of this white paper is to provide examples and insight on how to implement proven strategies using Genesys Conversation Manager to support and conduct cross-channel conversations with their customers. These strategies will enable you to create a dynamic customer service environment that enables you to: • Make their business more efficient • Improve customer satisfaction and loyalty • Recognize and seize moments of opportunity
As a software vendor, we are seeing an increase in the number of Request for Proposals (RFPs) for Privileged Identity Management (PIM) solutions. Organizations want to automate the management of their privileged credentials – including root, admin, SYS, sa, and others – because these “Keys to the Kingdom” require special care and management. Manual efforts are not able to keep up with the growing number of privileged accounts in virtual environments, on network devices, in applications and of course, on systems.
Banks today are faced with fierce competition and every organization has three ongoing major initiatives: 1. Driving Operational Efficiency 2. Increasing Profitability 3. Providing the Appropriate Customer Experience
As IT auditors become more aware of the threats posed by unmanaged privileged identities your organization could face increasing pressures to bring these powerful logins under control. Hackers have also taken notice, increasing the frequency of attacks that exploit shared, elevated credentials to gain control of victim organizations’ networks.